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If you are out when a disaster strikes and have trouble returning home(在在前往地發生災害,感到困難了的時候)

Last updated date:2020/6/1

If you are out when a disaster strikes and have trouble returning home

If a major earthquake occurs, avoid moving around needlessly

After a disaster, roads and train stations become packed with people, increasing the risk of accident or injury. What is more, emergency workers who are trying to rescue people and save lives, put out fires or facilitate emergency transportation may have trouble getting through if the streets are crowded with people.
If a major earthquake occurs, avoid moving around needlessly. Instead, protect yourself by waiting temporarily in a safe place such as your office.
Business operators are asked to cooperate by taking steps to ensure that employees and customers stay put, such as by putting in place systems to deter people from going home, or by stockpiling food and other provisions.

If you find yourself unable to get home

Prepare in advance so that you can get by without having to go home straight away, such as by leaving a disaster kit (map, food and drink, shoes, etc.) in your workplace locker room or some other place. Also, establish a set route by which you will make your way home in the event of a disaster, and practice walking home along this route.

About the use of support stations for those attempting to return home during a disaster

In the event of a major earthquake or other disaster, convenience stores, gas stations and other facilities provide support for those attempting to return home.
These stations, which can be used by anyone, provide water and toilets, a place to rest, and road information based on maps, radio, etc.

About the use of temporary accommodation facilities for those stranded

The City of Yokohama has designated temporary accommodation facilities for those who are stranded.
These facilities, which can be used by anyone, provide people with a place to stay temporarily, as well as toilets, water and information as much as possible.
You can use Temporary Accommodation Facility NAVI to search for nearby facilities.

A QR code is displayed.
Smartphone version (left) and cell phone version (right)

If you are out and have trouble getting through to someone on the phone

This service allows people to obtain information promptly on the safety and whereabouts of their family members etc. during a major earthquake.

Disaster Emergency Message Dial (171)

This is a phone-based voice message board that is provided when a disaster occurs, allowing people to confirm the safety and whereabouts of people in disaster affected areas.
How to record a message
1. Enter "171."
2. Enter "1."
3. Enter the telephone number of the person in the disaster affected area.
4. Enter "1."
5. Record your message (up to 30 seconds).
6. Enter "9."
[How to play back a message]
1. Enter "171."
2. Enter "2."
3. Enter the telephone number of the person in the disaster affected area.
4. Enter "1."
5. Play
For a detailed explanation on how to use this service,please visit the NTT EAST website(external link)(外部網站)。

Disaster Message Board (Web 171)

This is a online message board that is provided when a disaster occurs, allowing people to confirm the safety and whereabouts of people in disaster-hit areas.
This service is available on the NTT EAST website (external link).(外部網站)

Where to inquire
ContentContact details

About difficulty returning home during a disaster
About trouble getting through to someone on the phone

Regional Disaster Prevention Division, General Affairs Bureau (*Inquiries in Japanese only)
Tel: 045-671-3456
Fax: 045-641-1677
Email: [email protected]

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Page ID:196-880-226

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