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City of Yokohama inquiry and consultation services(市的諮商、諮商窗口)

Last updated date:2020/6/15

Yokohama City Call Center

Yokohama City Call Center deals with a range of inquiries, providing information on everything from procedures and counters at ward offices and Yokohama City Hall to municipal facilities, events and municipal transport.

Overview of Yokohama City Call Center
Available hours8 a.m. - 9 p.m. (every day, including weekends and national holidays)
Assistance in multiple languagesAvailable languages: English, Chinese, Spanish, Korean, Tagalog
Telephone number

045-664-2525 (niko niko)
*Please check you have entered the correct number before dialing.
*Your call will be recorded to check the accuracy of the content and improve services.
*Depending on the content, your inquiry may be forwarded on to someone from a relevant department. In such cases, personal information needed to answer your questions will be passed on to the department in question.

Inquiries via email

[email protected]
- Please do not attach files if sending inquiries to the email address, as there have been reports of attachments containing computer viruses.
- Depending on the content, your inquiry may be forwarded on to someone from a relevant department. As such, it may take a little time before you receive a reply. In addition, personal information needed to answer your questions will be passed on to the department in question.

Form of administrationOutsourcing to the private sector (outsourcing contractor: NEC Corporation, Kanagawa Branch)

Legal consultations at Yokohama City Hall

City of Yokohama Citizen Advice Office

The City of Yokohama Citizen Advice Office provides citizens with legal advice. Through this service, you can consult with a lawyer or judicial scrivener.

Eligibility for consultations

People living in Yokohama City

Scope of consultations

- Legal consultations with a lawyer (divorce or labor)
- Traffic accident consultations
- Consultations with a judicial scrivener
- Consultations concerning building lots or buildings
- Human rights consultations
- Consultations concerning notarization

How to arrange a consultation

Consultations are by appointment only. To arrange an appointment, please call the City of Yokohama Citizen Advice Office
Booking reception hours: Mon. - Fri., 8:45 a.m. - 5:15 p.m.
City of Yokohama Citizen Advice Office telephone number: 045-671-2306

If you require Japanese language interpreting, you can request the services of a YOKE volunteer interpreter. Please contact YOKE directly.
YOKE telephone number: 045-222-1209
Available languages: English, Chinese, Spanish, Portuguese, Korean, Vietnamese, Thai, French, Tagalog, Indonesian, Russian, and others

Special ward office consultations

Public Relations Section of each ward

Eligibility for consultations

People living in the ward in question

Scope of consultations

- Legal consultations with a lawyer
- Traffic accident consultations
- Consultations with an administrative scrivener
- Consultations with a judicial scrivener

The available content of consultations differs by ward.

How to arrange a consultation

Consultations are by appointment only. To arrange an appointment, please call the ward office of the ward in which you live.
Please also ask your ward office if you require Japanese language interpreting.

Ward office telephone numbers (Public Relations Section)
Ward office
telephone numbers
Tsurumi Ward 045-510-1680
Kanagawa Ward 045-411-7021
Nishi Ward 045-320-8321
Naka Ward 045-224-8123
Minami Ward 045-341-1112
Hodogaya Ward 045-334-6221
Asahi Ward 045-954-6022
Isogo Ward 045-750-2335
Kanazawa Ward 045-788-7721
Kohoku Ward

045-540-2221

Midori Ward 045-930-2219
Aoba Ward 045-978-2221
Tsuzuki Ward 045-948-2222
Totsuka Ward 045-866-8321
Sakae Ward 045-894-8335
Izumi Ward 045-800-2337
Seya Ward 045-367-5636

Booking reception hours: Mon. - Fri., 8:45 a.m. - 5:15 p.m.

Domestic violence (violence at the hands of a spouse or partner) counseling

Yokohama City DV Counseling and Support Center

Anyone can receive counseling at this center regardless of sex.
If someone in your family or a friend is experiencing domestic violence at the hands of a partner, please encourage them to consult with this specialist service.
If you are worried, you can also make an anonymous report to the police (110).

Telephone number: 045-671-4275
Reception hours: Mon. - Fri. (excluding national holidays), 9:30 a.m. - 4:30 p.m.

Telephone number: 045-865-2040
Reception hours: Mon. - Fri. (excluding the 4th Thursday of the month), 9:30 a.m. - 8 p.m.
Saturdays, Sundays and national holidays: 9:30 a.m. - 4 p.m.

Consultations in multiple languages (Kanagawa Prefectural Spousal Violence Counseling and Support Center)

English, Chinese, Korean, Spanish, Portuguese, Tagalog, Thai

Telephone number: 090-8002-2949
Reception hours: Mon. - Sat., 10 a.m. - 5 p.m. (excluding the New Year holiday season)

Where to inquire
Content
Contact details
About Yokohama City Call Center
"Call Center Section, Public Hearing and Consultation Division, Civic Affairs Bureau
Tel: 045-671-2117 *This is not the phone number for the Call Center
Fax: 045-663-3433 *This is not the fax number for the Call Center
Email: [email protected]"
About legal consultations at Yokohama City Hall
"Citizen Advice Office, Public Hearing and Consultation Division, Civic Affairs Bureau
Tel: 045-671-2306
Fax: 045-663-3433
Email: [email protected]"
About domestic violence counseling
"Gender Equality Promotion Division, Policy Bureau
Tel: 045-671-2017
Fax: 045-663-3431
Email: [email protected]"

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